FAQ’s
Order Status Related
What do the different order status terms mean?
Pending: Your order has been received but not yet processed.
Processing: Your payment has been confirmed, and your order is being prepared.
Shipped: Your order has been dispatched and is on its way to you.
Delivered: Your order has reached its destination.
Cancelled: Your order was cancelled due to payment failure or upon your request.
Refunded: You’ve been issued a refund for your order.
How do I know my order has been confirmed?
Once you place your order, you’ll receive a confirmation email with your order ID, details, and estimated delivery time. You can also log in to your Madofit account to view your order status under “My Orders.”
Can I order a product that is 'Sold Out'?
If a product is marked as ‘Sold Out’, it’s currently unavailable. You can click the “Notify Me” button on the product page (if available), and we’ll let you know once it’s back in stock.
How do I check the current status of my orders?
Log in to your account and go to the “My Orders” section to see real-time updates on your order status. You’ll also receive email/SMS notifications as your order progresses.
Payment Related
How do I pay for a Madofit purchase?
You can pay using a credit card, debit card, net banking, UPI, wallets, or Cash on Delivery (COD), depending on your location. We use secure payment gateways to protect your information.
Are there any hidden charges when I make a purchase on Madofit?
No, there are no hidden charges. The price you see at checkout is the final price. All taxes and shipping charges (if applicable) are clearly mentioned before you confirm your order.
What is Cash on Delivery (COD)?
Cash on Delivery lets you pay in cash at the time of delivery. This option is available for select pin codes and order values.
How do I pay using a credit/debit card?
At checkout, select “Credit/Debit Card” as your payment option. Enter your card number, expiry date, CVV, and any required OTP (One-Time Password) to complete the transaction securely.
How do I place a Cash on Delivery (COD) order?
Choose the COD option at checkout (if available for your area), and place your order. You’ll pay in cash when your order is delivered.
I tried placing my order using my debit/credit card or Net Banking, but the order was not successful. What happens to the money deducted from the card?
If the payment was deducted but the order wasn’t successful, the amount will be automatically refunded to your original payment method within 5–7 business days.
What should I do if my payment fails?
If your payment fails, try the following:
Double-check your card or payment info.
Switch to a different payment method.
Ensure you have a stable internet connection.
Still not working? Contact our support team and we’ll help you out.
Why is COD not available to me?
COD may not be available in your area due to pin code restrictions, high-value orders, or past delivery issues. Try using prepaid options or reach out to support for assistance.
What is Madofit’s EMI payment option?
For eligible orders, Madofit offers EMI (Equated Monthly Installments) via select banks and credit cards. Just choose EMI during checkout and select your preferred plan.
Delivery Related
How do you ship your orders?
Madofit partners with reliable courier services to ensure safe and timely delivery of your products. All orders are packed securely and dispatched from our warehouses after thorough quality checks.
How much time does it take for an order to be delivered?
Delivery usually takes:
3–5 business days for major cities in India
5–8 business days for remote or regional locations
7–14 business days for international orders
You’ll be notified with tracking details once your order ships.
How long do you take to dispatch an order?
Orders are usually dispatched within 24–48 hours of order confirmation, except on Sundays or public holidays.
What are the installation policies for fitness equipment?
For fitness equipment orders:
Free installation support is provided in selected cities.
For other locations, we’ll guide you through self-installation or recommend local technicians.
Installation instructions are included in the package or emailed after purchase.
Cancellations & Modifications
What is Madofit’s Cancellation Policy?
You can cancel your order before it is shipped. Once dispatched, the order cannot be canceled. If your order has already been shipped, you may request a return after delivery, depending on the product’s eligibility.
Can I modify the shipping address of my order after it has been placed?
If your order hasn’t been shipped yet, we may be able to update your shipping address. Please contact our customer support as soon as possible with your order number and new address details.
How do I cancel my order?
To cancel your order:
Log in to your Madofit account
Go to “My Orders”
Select the order you wish to cancel and click “Cancel Order”
Alternatively, you can contact our support team for assistance.
I just canceled my order. When will I receive my refund?
Refunds are initiated within 2–3 business days after cancellation.
Prepaid orders: The amount will be credited back to your original payment method within 5–7 business days.
Wallet payments (if applicable): Instantly refunded to your Madofit wallet.
Returns & Refunds
What is the general return policy on Madofit?
We offer a 7-day return policy on most products. Items must be unused, unopened, and in original packaging. Returns are accepted only if there’s a valid reason such as damaged, incorrect, or defective products.
What should I do if I receive a damaged item, wrong product, or missing units in my order?
We’re sorry! Please contact our support team within 48 hours of delivery with photos of the package/product. We’ll arrange a replacement or initiate a refund based on your preference and product availability.
Is there a category-specific policy for returns?
Yes:
Supplements & Consumables: Return only if damaged, expired, or incorrect item was delivered.
Fitness Equipment: Eligible for return if defective or damaged upon delivery.
Apparel & Accessories: Returnable if unused and in original condition with tags.
I need to return an item, how do I arrange for a pick-up?
Once your return request is approved:
We’ll arrange a free pick-up via our logistics partner (available in select areas).
In other areas, we may ask you to self-ship the product. Shipping charges will be reimbursed in Madofit Wallet (if applicable).
What are the modes of refund available after cancellation or return?
Refunds can be processed via:
Original payment method (Credit/Debit/UPI/Net Banking)
Madofit Wallet (if you prefer store credit) Refunds are usually initiated within 2–3 business days and take 5–7 business days to reflect in your account.
What is the validity period of Madofit Wallet cash?
Refunds are initiated within 2–3 business days after cancellation.
Prepaid orders: The amount will be credited back to your original payment method within 5–7 business days.
Wallet payments (if applicable): Instantly refunded to your Madofit wallet.
Health Related Information:
The content provided on the Madofit website is intended for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.
You should not rely on any information available on or through this website (including content provided by healthcare or nutrition experts associated with Madofit) to diagnose or treat a health issue, prescribe medication, or make any serious health decisions.
Always consult with your doctor or a qualified healthcare professional before starting any new supplement, diet, or fitness regimen.
Statements regarding dietary supplements on this website have not been evaluated by the Food and Drug Administration (FDA) or any regulatory body. These products are not intended to diagnose, treat, cure, or prevent any disease.
We strongly advise you to read all product labels, directions, and warnings carefully before use.
