Privacy & Policy
Privacy & Policy :
This Privacy Policy explains how Madofit Fitness Solutions Private Limited (“Madofit,” “we,” “us,” or “Company”) collects, uses, stores, and processes your Personal Information and Sensitive Personal Data or Information (collectively, “User Information”) when you use our website, mobile apps, or related services (collectively, the “Platform”). It should be read alongside our Terms of Use and other policies available on the Platform. We may update this Privacy Policy periodically, so please review it regularly.
By providing us with your information, you consent to its use in accordance with this Privacy Policy.
Definitions
Unless defined here, capitalized terms have the meanings given in our Terms of Use.
1.1 Personal Information :
Information relating to a natural person that, alone or with other data, can identify them and isn’t publicly available. Examples include name, age, phone number, address, email, date of birth, or government-issued IDs (e.g., PAN, Aadhar).
1.2 Sensitive Personal Data or Information :
Personal Information including:
– Passwords.
– Physical, physiological, or mental health conditions.
– Sexual orientation.
– Medical records or history.
– Biometric data (e.g., fingerprints, voice patterns).
– Financial details (e.g., bank account, credit/debit card information).
1.3 User Information :
Collectively, your Personal Information, Sensitive Personal Data, and any other data we collect from you.
2. Information We Collect
2.1 Purpose:
We use your information only as described in this Privacy Policy.
2.2 Browsing :
You can visit the Platform without sharing Personal Information, but certain features (e.g., purchases, account creation) require registration and data submission.
2.3 Types of Information Collected :
– Provided by You :
– Contact details (name, email, phone, address).
– Account details (username, password, preferences).
– Financial information (bank or card details for payments).
– Survey responses, feedback, or direct communications (emails, SMS).
– Government IDs (e.g., PAN, Aadhar) if required for services.
– *Automatically Collected*:
– Device data (IP address, browser type, operating system).
– Usage data (pages visited, clicks, time spent, feature usage).
– Location data (via GPS, if enabled).
– Web beacons or tracking technologies to monitor online behavior.
– *From Third Parties*:
– Updated delivery or address information from shipping partners.
– Data from authorized service providers to enhance our services.
2.4 Retention :
We retain User Information only as long as necessary for the purposes outlined here or as required by law.
3. Accessing and Updating Your Information :
3.1 Access :
You can view or edit your name, address, payment methods, profile, and purchase history in your Account section on the Platform.
3.2 Opting Out :
You may choose not to provide identifiable information, but this may limit access to certain features.
3.3 Corrections :
Update your information via your Account or contact us at **support@madofit.com* if you believe our records are inaccurate. You’re responsible for keeping your information current.
4. How We Use Your Information :
4.1 We use User Information to :
– Operate, improve, and personalize the Platform.
– Process transactions and deliver Products.
– Provide customer support and respond to queries.
– Analyze usage trends, market patterns, and Platform performance.
– Ensure security, prevent fraud, and verify eligibility.
– Customize content based on your preferences.
– Communicate updates, offers, or service-related information (with your consent where required).
– Conduct audits, research, or statistical analysis.
– Comply with legal or regulatory obligations.
– Create anonymized data for improving our services (e.g., aggregated transaction insights).
4.2 We may anonymize User Information to remove identifiable elements and use it for public reporting or service enhancements.
5. Cookies and Tracking Technologies :
5.1 Cookies :
Small files stored on your device to track usage and preferences. We use cookies to:
– Estimate audience size and usage patterns.
– Personalize your experience (e.g., remembering preferences).
– Speed up navigation and searches.
– Recognize returning users.
5.2 Control :
You can disable cookies via your browser settings, but this may limit Platform functionality. Our system may issue cookies unless you opt out.
5.3 Third-Party Cookies :
Our partners or service providers may use cookies, governed by their privacy policies, not ours.
5.4 Other Technologies :
We may use web beacons or analytics tools to monitor behavior and improve the Platform.
6. Disclosure of Information :
6.1 Sensitive Personal Data :
We won’t share your Sensitive Personal Data with third parties without your consent, except:
– To fulfill a contract with you (e.g., processing payments).
– During corporate restructuring, mergers, or asset sales.
– As required by law, court order, or government authority.
6.2 Personal Information Sharing :
– With service providers (e.g., payment processors, shipping partners) to deliver Products or Services, bound by confidentiality agreements.
– With group companies or affiliates for internal operations.
– With third parties you authorize, subject to their privacy policies.
– To comply with legal obligations or protect our rights, property, or safety.
– For fraud prevention or credit risk reduction with relevant organizations.
– To government bodies with legal authority, without prior consent.
6.3 Safeguards :
Third parties receiving User Information must maintain at least the same level of data protection as we do, per applicable laws (e.g., IT Rules).
7. Third-Party Links :
The Platform may link to third-party websites (e.g., partners, affiliates). Their data practices are governed by their own privacy policies, not ours. Review those policies before sharing information.
8. Storage and Security :
8.1 Storage :
User Information is stored in secure databases controlled by us, either in India or abroad. By using the Platform, you consent to such storage and transfer.
8.2 Safeguards :
We use reasonable physical, technical, and administrative measures to protect User Information from unauthorized access, loss, or alteration.
8.3 Limitations :
No online system is 100% secure. We’re not liable for breaches due to transmission errors, unauthorized third-party actions, or factors beyond our control.
8.4 Breach Response :
If we detect a security breach, we’ll notify you promptly and take steps to address it.
8.5 Your Role :
Report any suspected unauthorized access or data issues to **support@madofit.com* immediately.
9. Grievance Officer :
9.1 For concerns about your User Information, including access requests, grievances, or security breaches, contact:
Email: Support@madofit.com
Phone: 9270111270
We’ll respond per the Information Technology Act, 2000, and other applicable laws.
10. International Users :
The Platform is designed for use in India. If you access it from outside India, you do so at your own risk and must comply with local laws.
11. Contact and Consent Withdrawal :
11.1 Questions :
Email support@madofit.com with inquiries about our data practices.
11.2 Withdraw Consent :
You may withdraw consent for data usage or processing by emailing support@madofit.com. This may limit your access to certain Services.
11.3 Communications :
We may use your information to:
– Deliver Services or process transactions.
– Respond to your requests.
– Send updates or offers (if you’ve opted in).
– Invite you to voluntary surveys or polls.
